Course Objectives
This study unit is designed to equip participants with the essential knowledge, skills, behaviours, and attitudes required to deliver exceptional customer service. Participants will develop the competencies needed to effectively manage customer enquiries and complaints, while fostering strong, enduring customer relationships.
The programme emphasises the enhancement of communication skills, relationship management strategies, and the cultivation of empathy. By focusing on these areas, participants will be empowered to consistently provide high-quality service, ensuring a positive and professional customer experience at every interaction.
Who should attend?
The Customer Centricity course is ideally suited for individuals who are directly involved in customer service, client management, or customer-facing roles across various industries. It is particularly beneficial for:
- Customer service representatives seeking to enhance their communication and problem-solving skills.
- Team leaders and supervisors aiming to improve their ability to manage customer interactions and complaints effectively.
- Sales and account managers responsible for nurturing and maintaining strong customer relationships.
- Professionals in hospitality, retail, or any sector where customer satisfaction is a critical success factor.
- Individuals aspiring to transition into customer-focused roles and who wish to develop a strong foundation in delivering exceptional service.
This course is open to both experienced professionals and those new to customer service, offering valuable insights and skills that can be applied to diverse customer interaction scenarios.
