22 January 2025 In today’s competitive business environment, customer care goes beyond answering inquiries and solving complaints. Customer centricity is a strategic approach that places the customer at the centre of every business decision, interaction, and service offering. It’s about…
22 January 2025 Malta has unveiled its new Labour Migration Policy, setting out reforms aimed at addressing workforce challenges while ensuring fair and sustainable employment practices. The policy is now open to public consultation for two months, with the government…
30 November, 2024 In August 2024, the new Health and Safety at Work Act (Act XXXIII of 2024, referred to as the ‘Act’) was introduced with the aim of strengthening the legal framework governing workplace health and safety. Its primary…
4 December 2024 Today’s Times of Malta editorial served as inspiration for this. Eurostat’s 2022 data reveals that a mere 12.8% of Maltese citizens aged 25–64 engaged in education or training, a stark contrast to the European Pillar of Social…
2 October 2024 According to recent data from Malta’s Labour Force Survey, male workers earn an average of €129 more per month than female workers. The gender pay gap remains a serious concern, with significant disparities both in part-time and…
1 October 2024 At 21 Academy, we are proud to announce an exciting milestone as we welcome a growing number of local and international students embarking on their educational journey with us. Our accredited qualification courses, offered both online and…
16 July 2025 Organising a successful work event involves a blend of strategic planning, creativity, and comprehensive knowledge. Here are key elements to consider: Defining Objectives and Audience Start by clearly defining the event’s purpose and identifying your target audience….
16 July 2025 The concept of a learning organisation has become increasingly important in the modern business world. For those in Human Resources, understanding and fostering this concept is not just beneficial—it is imperative. A learning organisation continuously evolves by…
19 June 2024 In the modern workplace, continuous professional development is not merely an option but a necessity. One of the most effective ways to ensure this is by investing in ‘train the trainer’ programmes. Training the trainers is a…
19 June 2024 The Importance of Continuous Education The pursuit of knowledge should not end with formal schooling. Continuous education, extending beyond the traditional classroom, is essential for personal and professional development. This lifelong journey of learning holds significant value…